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Terms and Conditions – Effective from May 1st, 2025

By booking and participating in our services, you agree to adhere to the following terms and conditions, governing the agreement between you and Happy Tracks Ltd (“we” or “us”).

Booking Procedure: To book your adventure with Happy Tracks Ltd, you can contact us via email. We will respond to your inquiry, confirm pricing and availability, and send you a booking form. By completing and returning this form, you accept these Terms and Conditions. Upon receiving your booking form, we will provisionally reserve your place.

All participants must be 18 years or older at the time of the trip departure unless previously communicated and agreed by Happy Tracks Ltd.

Direct booking via website:

Bookings can be made for pre determined departure dates directly through our website. Once you have made your booking and paid the deposit or full payment your booking is only confirmed when you have received a confirmation email or the balance has been debited from your account.

Deposit and Payment: A 20% deposit of the total booking amount is required to secure your booking with Happy Tracks Ltd. We will send you a payment request for this deposit, and upon receipt, we will confirm your booking. The deposit is non-refundable, so we recommend obtaining cancellation insurance. The remaining balance is due based on the following timeline:

• Trips departing in June payment due 1st March
• Trips departing in July payment due 1st April
• Trips departing in August payment due 1st May
• Trips departing in September payment due 1st June

Failure to make timely payment may result in cancellation of your booking, with the deposit retained by us. Upon receipt of the final payment, you will receive further information about the departure time and the meeting point of the tour.

Methods of Payment: For deposit and balance payments we accept the following forms of payment: 

Bank transfer: If you would like to pay by bank transfer, we will send you the necessary bank details. Any fees associated with the transaction in addition to the due amount should be paid by you. 

Debit or Credit Card: If you would like to pay by credit or debit card we will send you a link with a secured online payment request.

Cancellation and Refunds: Cancellation must be communicated to Happy Tracks Ltd in writing. A cancellation fee will be applied based on the date we receive written notice. The following cancellation conditions apply for all tours:

• More than 12 weeks before the tour: loss of the deposit.
• 8 to 12 weeks before the tour: loss of 50% of the total booking.
• Less than 8 weeks before the tour: loss of 100% of the total booking.

In the unlikely event that we have to cancel a tour, Happy Tracks Ltd reserves the right to cancel any tour prior to departure. Generally, a cancellation would be made more than 6 weeks (42 days) in advance of the departure date. All payments made to Happy Tracks Ltd will be refunded immediately. We will not be liable for the cost of any changes in travel arrangements or other expenses incurred by the participant as a result of such a cancellation. 

Trip Itinerary:

The trip itinerary provided by Happy Tracks Ltd. outlines the proposed schedule, destinations, activities, accommodations, and other relevant details for the trip. It serves as a provisional plan for the tour. Happy Tracks Ltd. reserves the right to modify the previously agreed trip itinerary at its discretion. These changes can be due to unforeseen factors including, but not limited to, weather conditions, third party providers and safety concerns. Happy Tracks Ltd. will make every effort to communicate these changes however it may not always be feasible to provide advance notice. Participants are advised to remain flexible and adaptable throughout the trip.

Risks and Hazards: 

Guided Tours: Your Happy Tracks Ltd guided tour will be led by fully qualified and insured International Mountain Leaders. Please recognize that the alpine environment inherently entails risks and hazards. By booking our tour, you acknowledge and accept these potential risks. Our responsibility and care, as well as that of any affiliated personnel, cease when you engage in unsupervised activities or disregard our instructions. By agreeing to our terms and conditions, you waive any right to pursue legal action against Happy Tracks Ltd or its employees.

For self-guided tours, clients are solely responsible for their actions and safety. By opting for a self-guided tour, you acknowledge and accept the risks associated with mountain hiking without professional supervision. Happy Tracks Ltd bears no responsibility for incidents or accidents arising from self-guided activities.

The routes provided within the self-guided package are presented as suggestions and do not constitute fixed itineraries. When embarking on a self-guided excursion, it is imperative to assess and adapt routes according to real-time conditions and prevailing weather patterns. By acting on a suggestion, opinion, or idea from Happy Tracks, you accept full responsibility for your actions. Happy Tracks Ltd. is not liable for any discrepancies in distance, elevation, or duration of the tour itinerary.

Allergies and dietary information: 

It is your responsibility to provide this information well in advance of the trip departure. We bear no responsibility if dietary requirements are not met. This applies to provisions provided by Happy Tracks Ltd or any third-party providers during a Happy Tracks Ltd tour. While we will make every effort to accommodate dietary requirements and communicate them to all third-party providers, any failure to do so is not our responsibility. We are not liable for any failure to meet your requirements.

Insurance:

We mandate that all clients obtain insurance covering personal injury, illness, medical treatment, and rescue costs, including air rescue. Additionally, we advise securing liability insurance against third parties and cancellation expenses. It is your responsibility to arrange adequate insurance before the tour’s departure date. Please ensure your insurance covers the specific activities booked with us. If you have any inquiries regarding insurance or require recommendations for trekking insurance providers, feel free to contact us.

Medical Conditions and Fitness:

Please inform us in writing and on the booking form of any medical conditions pertinent to your participation in our tours. It is your responsibility to ensure your mental and physical fitness aligns with the itinerary outlined on our website and in our correspondence. Happy Tracks reserves the right to exclude individuals from activities based on health, safety, and fitness considerations.

Client Conduct: 

Any conduct towards Happy Tracks staff, third-party providers, or fellow tour members that is deemed inappropriate or disrespectful will not be tolerated. Such behavior may result in the immediate termination of the tour without refund.

Leaving a Tour: Guided & Self-Guided

Should you opt to depart from the tour prematurely, no refunds for the remaining portion will be provided. Once you leave the tour, you are no longer under the supervision of your guide or Happy Tracks Ltd. Departure may occur at the beginning or end of the day or during the hike itself. If you choose to deviate from your guide’s suggested route, you do so at your own risk, absolving your guide and Happy Tracks Ltd of any responsibility. Any costs associated with you leaving a tour will be your own responsibility. 

Once a trip has commenced, participants who choose to leave the group for any reason will not be entitled to any refunds or reimbursements. This includes, but is not limited to, costs associated with accommodation, meals, transportation, or other services included in the trip package. All such expenses are strictly non-refundable.

Any additional costs incurred as a result of leaving the trip early, such as alternative transportation, lodging, or other personal expenses, will be the sole responsibility of the participant.

Third-Party Services:

Happy Tracks Ltd. assumes no liability for any services or goods provided by third-party service providers, encompassing, but not restricted to, transportation, accommodation, luggage services, dining establishments, and medical assistance.

Third Party Agents:

By reselling our trips, you agree to comply with these conditions:

• Trip Pricing and Participant Numbers:
  • The quoted price for the entire trip remains fixed, regardless of participant numbers, unless otherwise stated
• Refund Policies:
  • Resold tours adhere to our standard refund policies.
• Deposits:
  • Deposits for resold trips are non-transferable
  • The deposit is non-refundable, except where standard refund policies allow.
• Accurate Representation of Trips:
  • Resellers must accurately represent the nature and details of Happy Tracks tours.
  • Misrepresentation may result in tour cancellation.
• Insurance Requirement:
  • Resellers must have appropriate insurance coverage, covering legal actions or liabilities related to tour sales.
• Legal Compliance:
  • Resellers must comply with all relevant laws and regulations concerning the sale of travel services.
• Communication with Clients:
  • Resellers are responsible for providing clients with comprehensive trip information, including itinerary details and requirements.
• Changes and Modifications:
  • Happy Tracks reserves the right to make changes to the tour.
  • Resellers will be promptly informed of significant changes.
• Termination of Reselling Agreement:
  • Happy Tracks may terminate the reselling agreement for breaches of these terms and conditions.
  • Termination may occur without prior notice and may involve legal actions if necessary.
• Contact Information:
  • For inquiries or clarifications regarding these terms and conditions, contact Happy Tracks at info@happytracks.ch.

By reselling Happy Tracks group hiking holidays, you acknowledge and agree to abide by the terms and conditions outlined above. These terms are subject to change at the discretion of Happy Tracks Ltd.

Privacy Policy: We use your personal information for booking and communication purposes only. Your data will be kept confidential and will not be shared except when required by law.

Promotional Images: We may use images taken during the tour for promotional purposes.

Force Majeure: In the event that Happy Tracks Ltd is unable to fulfill its obligations under this agreement due to circumstances beyond its control, including but not limited to acts of God, adverse weather conditions, strikes, fires, transportation interruptions, government actions, acts of war or terrorism, actions by third parties, pandemics/epidemics, or any other unforeseen cause, Happy Tracks Ltd will not be held liable.

Booking Conditions

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for HAPPY TRACKS Ltd #5607, and in the event of their insolvency, protection is provided for non-flight packages for UK Customers only.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here:  https://www.legislation.gov.uk/uksi/2018/634/contents/made

You can find out more about ABTOT here: https://www.abtot.com/

Dealing with complaints

If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close.  A fee is payable by each party when an application for arbitration is submitted.

Details of this scheme are available from The Travel Industry Arbitration Service, administered by:

Dispute Settlement Services 

9 Savill Road

Lindfield

West Sussex

RH16 2NY 

E-mail: admin@disputesettlementservices.co.uk 

This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking form, or not solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, or solely or mainly in respect of a discrimination claim or any claim under the Equality Act.

Happy Tracks Ltd,

Calf Hey Meadows, Goodshawfold, Rossendale BB4 8QN

info@happytracks.ch, www.happytracks.ch